Eads Telecom CARK-9 Manuel d'utilisateur

About This Publication x Aastra – 2489-005 Chapter, Topic Description Chapter 10, Diagnostic Testing Describes how an IVC card, with the proper c

Chapter 10, Diagnostic Testing Step Action Result 6. Enter S to select the standard template for the MSF application. Valid characters to define th

IVC Card Features and Support Chapter 11 Intelligent Queuing The Integrated Voice Services (IVS) feature provides optional Intelligent Queuing, in wh

Chapter 11, Intelligent Queuing Stage Description 3 Enable the system to maintain the current pilot queue depth. Otherwise, by default, Intelligent Q

IVC Card Features and Support Step Action Result 6. Type N or O, as appropriate. The console displays PDT information, followed by: INFORMATION TYP

Chapter 11, Intelligent Queuing Enable Current Pilot Queue Depth Use this procedure to enable the system to update the estimated time until answer for

IVC Card Features and Support Call Guide Variables for Intelligent Queuing The following table describes system variables that are available for use i

Chapter 11, Intelligent Queuing M M 94 Aastra – 2489-005

IVC Card Features and Support Chapter 12 Play IVS Phrase With the Play IVS Phrase feature, a user of an Automatic Call Distribution (ACD) station (s

Chapter 12, Play IVS Phrase Step Action Result 4. Do one of the following: • Press the pound (#) key to repeat the phrase • Dial another phrase I

IVC Card Features and Support Step Action Result 3. Type M. The console displays: DIRECTORY NUMBER or ?... => 4. Type the directory number for

IVC Card Features and Support Convention Description Example danger, death, or permanent damage to a system. DO NOT touch exposed wires. Action colu

Chapter 12, Play IVS Phrase Step Action Result 3. Type M. The console displays: SPECIFY TEMPLATE NUMBER:... => 4. Type the number of the butto

IVC Card Features and Support Step Action Result 4. Type a 1-4 digit feature code. A user must end any 1-3 digit code with a pound (#) to activate

Chapter 12, Play IVS Phrase Step Action Result 6. Type PIVS (Play IVS Phrase). The console displays directory number information, followed by: DOES

IVC Card Features and Support Chapter 13 Whisper Messaging Integrated Voice Services (IVS) can play audio messages on a destination phone (such as an

Chapter 13, Whisper Messaging Sequence Event 5 After completing the message, the switch connects the caller to the destination station. Table 11 show

IVC Card Features and Support Source Description Switch Database Requirements Broadcast Trunk When playing a whisper message from a broadcast trunk,

Chapter 13, Whisper Messaging Assign a Whisper Message to a User Group Use this procedure to assign a whisper message to a user group that supports Di

IVC Card Features and Support Step Action Result 9. Type an appropriate title. The console displays: DNIS DESTINATION NUMBER or ?...=> 10. T

Chapter 13, Whisper Messaging Step Action Result 22. Type an appropriate pilot music source. The console displays: HELD/XFER MUSIC SOURCE or ?...=

IVC Card Features and Support Step Action Result 5. Type the number of the user group associated with the ACD pilot. The console displays: Specify

About This Publication xii Aastra – 2489-005 Publication Number Title Description maintain PointSpan features, system functions, and configuratio

Chapter 13, Whisper Messaging Assign a Whisper Message to a Trunk Group Use this procedure to assign a whisper message for all calls from a specific t

IVC Card Features and Support Step Action Result 12. Type the IVS group number associated with the whisper message. The console displays: IVS PHRAS

Chapter 13, Whisper Messaging Step Action Result 6. Type WDW. The console displays: WHISPER DEVICE WAIT TIME: 1-15 seconds or N=None... => 7.

IVC Card Features and Support Step Action Result 7. To specify a whisper message number, type ACD. Otherwise, skip to step 10. The console displays

Chapter 13, Whisper Messaging M M 112 Aastra – 2489-005

IVC Card Features and Support Chapter 1 Integrated Voice Services The Integrated Voice Services™ (IVS) feature provides interactive voice response (I

Chapter 1, Integrated Voice Services Capability Description Caller Directed Routing Based on caller input (typically in the form of DTMF digits), IVS

IVC Card Features and Support Table 2 defines important components of IVS. Table 2. IVS Components Component Description IVS Group A group of IVC c

Chapter 1, Integrated Voice Services Figure 1 shows the general hierarchical relationships of IVS components. IVS GROUPIVS PHRASE GROUPIVS PHRASE

IVC Card Features and Support Beyond creating, loading, and assigning phrases, phrase management requires a detailed call center architecture, includi

Chapter 1, Integrated Voice Services Phrase ID Phrase Phrase ID Phrase Phrase ID Phrase 14 "thirteen" 54 "thirtieth" 94 "st

IVC Card Features and Support Phrase Combination Although a single phrase can contain up to 1.5 hours of audio, many phrases are very short, even sing

Proprietary and Contents Section M M ii Aastra – 2489-005

Chapter 1, Integrated Voice Services Implement Integrated Voice Services The process to implement IVS involves the following stages. Stage Descriptio

IVC Card Features and Support Chapter 2 IVC Cards and Modules The hardware that supports Integrated Voice Services (IVS) and provides interactive voi

Chapter 2, IVC Cards and Modules Figure 2 shows the IVC card, with its latches, fuse, and connections. MOSREQUESTACTIVEFAULTMOSF9 IVCFACEPLATE FRON

IVC Card Features and Support Figure 3 shows the IVC module. PointSpan++REARFRONTTX-AACTIVEFAULTMOSMOSREQUEST++CABINET SHELFSLOTRX-ATX-BIVCRX-BAB Fi

Chapter 2, IVC Cards and Modules Table 4 describes the functions and colors of the LED status indicators on IVC cards and modules. Table 4. IVC Indi

IVC Card Features and Support Step Action 3. Insert the card in the slot in the front of the shelf. Slide it toward the back of the shelf while ali

Chapter 2, IVC Cards and Modules Step Action 4. Place the module in the proper rack location. While holding the module steady, insert two screws thr

IVC Card Features and Support Chapter 3 IVS Groups An Integrated Voice Services (IVS) group represents a collection of IVC cards (associated by a com

Chapter 3, IVS Groups Step Action Result 8. Type L, T, or B. The console displays: SHARE WAIT TIME: NONE, 1-60000ms... => 9. Type None or a va

IVC Card Features and Support Step Action Result 4. Type the group number for the existing IVS group. The console displays: GROUP TYPE...INTEGRATED

Proprietary and Contents Section 5th Edition (September, 2006) © Copyright 2006 Aastra Intecom Inc. All rights reserved. Information in this manual m

Chapter 3, IVS Groups M M 18 Aastra – 2489-005

IVC Card Features and Support Chapter 4 IVS Phrase Groups An Integrated Voice Services (IVS) phrase group represents a set of associated IVS phrases.

Chapter 4, IVS Phrase Groups Step Action Result 8. Type Y. The console displays: TABLE CHANGE PERFORMED Modify an IVS Phrase Group Use this proced

IVC Card Features and Support Chapter 5 IVC Devices An Integrated Voice Controller (IVC) device is a port on either an IVC card or an IVC Small Offic

Chapter 5, IVC Devices Step Action Result 6. Type IVS (Integrated Voice Services) or another appropriate application. A single IVC card cannot supp

IVC Card Features and Support Chapter 6 IVS Phrase Manager The Integrated Voice Services (IVS) Phrase Manager is a PC application that records, uploa

Chapter 6, IVS Phrase Manager Capability Description Display Phrase Time and Details The Phrase Manger lists all the audio phrases in the database an

IVC Card Features and Support Implement the IVS Phrase Manager Implementing the Phrase Manager application requires the following equipment: • Five I

Chapter 6, IVS Phrase Manager Step Action Result 3. Type F (Feature Availability). The console displays a list of switch features. 4. Ensure that

IVC Card Features and Support Figure 4 shows the general connections. Figure 4. General Phrase Manager to Switch Connections MM Aastra - 2489-005

Proprietary and Contents Section Compliance Aastra declares that the equipment specified in this document is in compliance with the referenced regulat

Chapter 6, IVS Phrase Manager Figure 5 shows the connections in greater detail. E-NE TIP 0DE-NE TIP LK0E-NE TIP 0DE-NE TIP LK0SERVER BSERVER AE-NE TI

IVC Card Features and Support Step Action 1. At a system console, press the control <Ctrl> and z keys at the same time (<Ctrl-Z>). At

Chapter 6, IVS Phrase Manager Verify Network Connectivity Use this procedure to verify the connection between the Aastra switch and the network. Step

IVC Card Features and Support Establish the OAI Channel Use this two-stage procedure to build an Open Application Interface (OAI) channel on a PointS

Chapter 6, IVS Phrase Manager Step Action Result 10. Type Y. The system saves the OAI channel information. Verify the OAI Channel Do the following

IVC Card Features and Support Configure OAI on the Phrase Manager PC Use this two-stage procedure to configure an Ethernet Open Application Interface

Chapter 6, IVS Phrase Manager Start the OAI Driver on the PC Do the following: Step Action Result 1. Under the Control menu, click Start/Stop. The

IVC Card Features and Support Step Action Result 9. Click Finish. Start Phrase Manager Use this procedure to start the Phrase Manager application.

Chapter 6, IVS Phrase Manager Figure 6 shows the Phrase Manager's main screen. Figure 6. Phrase Manager Main Screen Phrase Manager Main Menus

IVC Card Features and Support Phrase Manager File Menu The IVS Phrase Manager's File menu provides two commands. Command Function Print Database

Proprietary and Contents Section Table of Contents 5th Edition (September, 2006) ...

Chapter 6, IVS Phrase Manager The Change File Path command opens the File Location window, shown in Figure 7. Figure 7. File Location Window The C

IVC Card Features and Support Phrase Manager Help Menu The Help menu on the Phrase Manager displays the current version of the Phrase Manager applicat

Chapter 6, IVS Phrase Manager Control File List (Display Options) The interface for phrase file management provides several options for how it display

IVC Card Features and Support With the Expand Tree option, the phrase file management interface shows phrase groups and all their phrase files, as sho

Chapter 6, IVS Phrase Manager If any uploaded phrase does not adhere to mu-law specifications, is too loud, or is otherwise not acceptable for upload,

IVC Card Features and Support Figure 14. Phrase File Detail Interface Phrase File Details When you select a phrase file in the phrase files list, t

Chapter 6, IVS Phrase Manager The phrase text is available for any appropriate description, including the actual audio phrase. All other information i

IVC Card Features and Support Figure 15. Import Phrase File Window The Import File button is disabled if: • Another record operation is in progres

Chapter 6, IVS Phrase Manager Figure 17. Phrase File Acceptable Message M M 46 Aastra – 2489-005

IVC Card Features and Support Chapter 7 Call Guide and Digit Collection Template Call guides and digit collection templates are two extremely importa

Proprietary and Contents Section Chapter 5 IVC Devices...

Chapter 7, Call Guide and Digit Collection Template Parameter Function Agent Available Interrupt When this option is enabled, the system can interrup

IVC Card Features and Support Parameter Function IVS Group Assigns an IVS group, by number. The system uses an IVC device associated with this IVS

Chapter 7, Call Guide and Digit Collection Template Parameter FunctionDigit Collection Template Defines a digit collection template, by number, tha

IVC Card Features and Support Parameter Function No Digit Entered Step Defines a call guide step to which the system will proceed if it does not coll

Chapter 7, Call Guide and Digit Collection Template Speak IVS Phrase Step A Speak IVS Phrase (SPHR) call guide step plays a phrase from an IVC device

IVC Card Features and Support Parameter Function Wait Time for IVS Device Defines the duration that the system waits for an IVC device to become avai

Chapter 7, Call Guide and Digit Collection Template Speak IVS Data Step A Speak IVS Data (SDAT) call guide step plays a single variable or value to a

IVC Card Features and Support Parameter Function Wait Time for IVS Device Defines the duration that the system waits for an IVC device to become avai

Chapter 7, Call Guide and Digit Collection Template Special Handling of IVS Phrases, Data, and Pauses During call guide processing, an Aastra switch g

IVC Card Features and Support Create a Digit Collection Template Use this procedure to create a digit collection template. Step Action Result 1. A

Proprietary and Contents Section Phrase File Details ...43

Chapter 7, Call Guide and Digit Collection Template Step Action Result 9. Type Y to save the digit collection template. If you type N, the system w

IVC Card Features and Support Step Action Result 6. Type an appropriate code to make a change to the template. Code Parameter to Change - All tem

Chapter 7, Call Guide and Digit Collection Template Digit Collection Parameter Description Digit Validation Specifies one of the following methods

IVC Card Features and Support Digit Collection Parameter Description Maximum Number of Digits Defines the maximum number of digits that the system w

Chapter 7, Call Guide and Digit Collection Template Initial Conditions The creation of a call guide requires much prerequisite information and system

IVC Card Features and Support Step Action Result 8. At this and subsequent prompts, enter appropriate information to define all of the parameters a

Chapter 7, Call Guide and Digit Collection Template Modify a Call Guide Use this procedure to modify an existing call guide, changing the instructions

IVC Card Features and Support Step Action Result 6. Type the code for an operation. Code Operation S Show call guide SA Show abbreviated call gu

Chapter 7, Call Guide and Digit Collection Template Step Action Result 7. Repeat step 6 until you have made all intended changes to the call guide

IVC Card Features and Support Chapter 8 IVS Support for CLASS Features CLASS (Custom Local Area Signaling Services) features are a bundled set of tel

Proprietary and Contents Section Create an FSK Group...

Chapter 8, IVS Support for CLASS Features IVS Support for Anonymous Call Rejection IVS can support the Anonymous Call Rejection CLASS feature. When a

IVC Card Features and Support Caller ID, which identifies the original subscriber line, provides the following information for the originating call: •

Chapter 8, IVS Support for CLASS Features Table 7. Calling Party Number Format If Then An internal call originates from a directory number with the s

IVC Card Features and Support Stage Description 2 Assign an appropriate IVS group to each partition that supports stations with CLASS features. See &q

Chapter 8, IVS Support for CLASS Features Phrase ID Phrase Related CLASS Features 13 "twelve" Automatic Recall 14 "thirteen" A

IVC Card Features and Support Phrase ID Phrase Related CLASS Features 54 "thirtieth" Automatic Recall 55 "fortieth" Automatic

Chapter 8, IVS Support for CLASS Features Phrase ID Phrase Related CLASS Features 128 "from" Automatic Recall 129 "last received nu

IVC Card Features and Support Phrase ID Phrase Related CLASS Features 150 "Your list is full. You must remove a number from the list before yo

Chapter 8, IVS Support for CLASS Features Phrase ID Phrase Related CLASS Features 168 "The number of the last calling party is not available.&

IVC Card Features and Support Step Action Result 7. Press the <Enter> key. The console displays the configuration parameters for the physica

IVC Card Features and Support About This Publication Overview This publication provides information and procedures to implement and use the Integra

Chapter 8, IVS Support for CLASS Features Step Action Result 9. Type Y. The system saves the user group with new parameters. Enable IVS Support fo

IVC Card Features and Support Step Action Result 4. Type an available group number for the FSK group. The console displays: ENTER GROUPS TYPE or ?.

Chapter 8, IVS Support for CLASS Features Create an IVC Card with an FSK Application Use this procedure to create a new IVC card configuration that pr

IVC Card Features and Support Enable Caller Identification on an STE Station Use this procedure to enable the Caller ID function on any port for a Sta

Chapter 8, IVS Support for CLASS Features M M Chapter 8, IVS Support for CLASS Features 82 Aastra – 2489-005 M M 82 Aastra – 2489-005

IVC Card Features and Support Chapter 9 Port Sharing The Integrated Voice Services (IVS) Port Sharing feature enables several callers to share the s

Chapter 9, Port Sharing An IVS message can be requested by either a call guide command (step) or the Whisper Messaging function. If an IVC device is i

IVC Card Features and Support Chapter 10 Diagnostic Testing An IVC card can, with the proper configuration, perform diagnostic tests. In this way, a

Chapter 10, Diagnostic Testing Configure an IVC Card to Support Diagnostic Testing Use this two-stage procedure to configure an IVC card to support di

IVC Card Features and Support Step Action Result 7. Type the correct number for the PointSpan partition that contains the IVC card. The console dis